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C-C4H56-2411資格専門知識、C-C4H56-2411日本語学習内容
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SAP C-C4H56-2411 認定試験の出題範囲：
トピック
出題範囲
トピック 1
- Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.
トピック 2
- Basic Setup This section of the exam measures the skills of a System Administrator and covers the initial configuration steps required to set up the SAP Service Cloud Version 2 system for the first time. It assesses the ability to perform foundational setup tasks to ensure the system is ready for use.
トピック 3
- Scenario Based Questions: This section evaluates the problem-solving abilities of a Solution Consultant and presents questions based on fictional scenarios to test comprehensive knowledge of SAP Service Cloud Version 2 in real-world contexts.
トピック 4
- Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.
トピック 5
- Communication Channels: This section is intended for a Communication Solutions Specialist and covers the configuration of the Agent Desktop for Computer Telephony Integration (CTI) and Interaction Center processes. It also includes setting up the email communication channel for inbound and outbound scenarios.
トピック 6
- Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.
トピック 7
- Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.
トピック 8
- Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.
トピック 9
- Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.
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C-C4H56-2411日本語学習内容、C-C4H56-2411合格率書籍
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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 認定 C-C4H56-2411 試験問題 (Q33-Q38):
質問 # 33
Which configuration steps are mandatory to link customer emails with cases? Note: There are 2 correct answers to this question.
- A. Create a case routing rule.
- B. Set up a rule to route the email to the tenant's technical email address.
- C. Maintain and activate at least one email channel.
- D. Assign the team responsible for handling cases.
正解：B、C
質問 # 34
Which elements are used to calculate the due dates defined in Service Level Agreements? Note: There are 2 correct answers to this question.
- A. Working calendar
- B. Maintenance plan
- C. Service contract
- D. Operating hours
正解：A、D
質問 # 35
Which objects can you configure for registered products?
- A. Custom Party Roles
- B. Installed Base Types
- C. Warranty Type
- D. Functional Location Source
正解：C
解説：
In SAP Service Cloud V2, Warranty Type is a configurable object for registered products, allowing administrators to define warranty details such as duration and coverage, which are then associated with registered products. According to SAP documentation, "Warranty types can be configured and assigned to registered products to manage service entitlements." Installed Base Types (A) are configured for installed bases, not registered products directly. Functional Location Source (C) is relevant in SAP S/4HANA, not Service Cloud V2. Custom Party Roles (D) are used for case routing or relationships, not registered product configuration.
Reference:
SAP Help Portal: Registered Products and Warranty Management
SAP Community: Product Configuration in SAP Service Cloud
質問 # 36
What are some SAP-recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.
- A. Establish regular housekeeping tasks and procedures.
- B. Integrate clean core practices in the end-to-end value process chain.
- C. Establish an organizational structure, technical foundation, and transformation methodology for clean core.
- D. Establish release management.
- E. Define roles and responsibilities as part of a process transformation office.
正解：B、C、D
解説：
SAP's clean core strategy focuses on minimizing customizations and ensuring system extensibility. The recommended guiding principles include integrating clean core practices in the end-to-end value process chain to align processes with standard functionality, establishing an organizational structure, technical foundation, and transformation methodology to support clean core, and establishing release management to manage updates without disrupting the core. According to SAP documentation, "Clean core operations involve integrating practices across processes, establishing a robust organizational and technical foundation, and implementing release management." Defining roles in a process transformation office (B) is not a standard clean core principle. Regular housekeeping tasks (E) are operational but not core to the clean core strategy.
Reference:
SAP Help Portal: Clean Core Strategy for SAP Cloud Solutions
SAP Community: Clean Core Principles
質問 # 37
Which types of master data can be used in case routing? Note: There are 2 correct answers to this question.
- A. Contact
- B. Account hierarchy
- C. Responsible employee
- D. Team
正解：C、D
質問 # 38
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